Service Clerk - Stephenville

Location: Stephenville
Type of Employment: Full- Time

Position Specifics:

Department:  Service

Reports to:    Service Manager

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager 
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Maintain current and efficient Purchase Order system

Experience, Education, Skills and Knowledge:

  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience

Full Time Position.
Mon-Fri 8:00-5:30pm
Alternate Sat 8:00-1:00pm

Benefits:

401k Plan
Health Insurance
Vision Insurance
Dental Insurance
AirMed & Careflite Memberships
Supplemental Insurance
PTO


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